Senior Support Lead

Position Status - Open Posted Date - 1 month ago

About iNoryaSoft:

iNoryaSoft is a Leading IT services & Digital Marketing company. We provide Application Lifecycle Management and Digital Marketing services for clients.

We provide Application development, Modernization, and Support services for web, mobile, cloud, data warehouse and analytical applications.

Our digital marketing team develops strategies to improve brand awareness, lead generation, site traffic and conversion rate.

Refer https://www.inoryasoft.com/ to know more about us and our solutions.

About the Support Lead Position:

We are on a massive growth path. The application that has been serving our business for many years which is built using .Net full stack is growing phenomenally. We follow Agile SCRUM methodology and use Azure DevOps for CI/CD. Recently we started moving to Microsoft Azure cloud.

In future, we intend to implement more cloud features, microservices, analytics, Artificial Intelligence (AI) and Machine Learning (ML).

Our support team ensures upkeep of the application through health checks, fixes, and enhancements. They work in an SLA-driven environment.

Roles and Responsibilities:

We are looking for a Support Lead who can

Work independently and/or with the team of support engineers to resolve issues quickly with quality
Work with the client and other stakeholders to understand the issues and report the status of issues periodically
Report support status through software metrics
Transition knowledge to the development team periodically
Track and ensure application health
Work as part of development team as per request by delivery manager
Review and refine deliverables
Find opportunities for improving the application (UI/UX, functionality, performance, security etc.) and implement the same

Skills:

Must-to-Have Skills:

Hands-on in .Net full stack development (C#, ASP.Net, MVC 5, MS SQL, JSON, JavaScript, jQuery, jQuery-UI, HTML, CSS, RESTful APIs, Swagger, Postman, JMeter, design patterns etc.)
Hands-on experience in Azure functions, Azure BLOB storage
Good communication skill

Nice-to-Have Skills:

Experience in EdTech domain
Experience in other Azure cloud services like Azure SQL etc.

Eligibility Criteria:

Candidates should have completed BE / BTech / MSc. / MCA Computer Science
7+ years of overall experience in IT industry
3-4 years as a support lead

Work Location:

Chennai

Work timing:

Flexibility required as it is a tech support position.

Qualification :

BE / BTech / MSc. / MCA Computer Science

Experience Required:

7+ years

Work Location:

Chennai

*Suitable candidates can submit your resumes to get called for the interviews.

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Life at iNoryaSoft

We, at iNoryaSoft, provide Digital Marketing and IT solutions, viz Web, Mobile, Cloud, and Data services for start-ups and established organizations. We enjoy to the fullest while delivering comprehensive and end-to-end solutions to our clients. We, iNoryans, are a team of remarkably talented and passionate millennials who go about our work enthusiastically.

We value the individuality of every team member. If you are passionate about your career, then iNoryaSoft is the right platform to land-up with. We appreciate fresh minds with unique talent.

At iNoryaSoft, you’ll get a chance to work with gifted individuals and a strong leadership team who can challenge you positively, and help you discover your own abilities. Learning never ends at iNoryaSoft. So, if you are looking for a better career option, join our team.